E' una discussione tra un ragazzo e un operatore...Lo presa dal sito di facebook su fifa 11 online..
attach a session chat with your tech with my problem (not only my, try to google "ea server wind infostrada" and see that other italian players have the same problem....)
there is already a post on your forum ..... (http://forum.ea.com/uk/posts/list/0/28677.page)
THE CHAT:
Patrick: Hi, my name is Patrick. How may I help you?
mattiazanni@gmail.com: hi patrick my name is mattia and i'm an italian player of fifa 2011 on xbox360
mattiazanni@gmail.com: i've a question about online gaming
Patrick: Yes please
mattiazanni@gmail.com: the problem is with my italian internet provider (WIND INFOSTRADA). It seem that me and other players in italy with wind infostrava have issues with online gaming on any platform
mattiazanni@gmail.com: but only with fifa11
mattiazanni@gmail.com: i've already used uotrace and have a log file
mattiazanni@gmail.com: everytime we play online we disconnect from ea server
mattiazanni@gmail.com: after 2 minutes, 5 minutes or 7 minutes
Patrick: Not being able to connect to an online game can be caused by several things. Firewalls, modems, and routers can all be variables in connecting to servers.
# First, be sure you have an active internet connection prior to launching the game.
-For example, if you have AOL be sure to connect to AOL and get the “Welcome” before you launch the game.
# Firewalls and Routers can also cause this issue. Hardware Routers/Firewall should enable ports as well as disable the Default Firewall if you’re running Windows XP.
1. XP Service Pack 2 instructions on turning of the Windows Firewall. (Link : http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=9480 )
2. You need to enable port 12203 on your router, and DMZ hosting. This should allow you to view games online.
Allow UDP Ports 12203-12218
Allow UDP Port 12300
Allow UDP Ports: 12203-12218
Allow UDP 22000 (This is only for LAN)
Allow UDP range 23000-23009
# GameSpy Master Server UDP Heartbeat: Allow UDP Port 27900
# GameSpy Master Server List Request: Allow TCP Port 28900
Hopefully these suggestions will be of service to you. In addition you may need to open the ports listed in the Working Around the Firewall / Proxy section of the GameSpy page (Link : http://www.gamespyarcade.com/support/firewalls.shtml )
mattiazanni@gmail.com: ok, i'll try to open these ports on router
Patrick: ok
mattiazanni@gmail.com: but i don't have strict nat on xbox360, is already open. Do i need to open really those ports?
Patrick: Please wait i will provide you another steps for XBOX
mattiazanni@gmail.com: thanks
Patrick:
Prior to this issue beginning, were you able to play online? And was there any change to your online setup? That may shed some light on what is causing this difficulty.
I would also request you to refresh your online connectivity through Xbox Live. The first thing you can do is to powercycle your modem. This is done by unplugging your modem from the power supply and letting it rest for about 10 to 15 minutes and then plugging it back in. During this time, you can reset your Xbox 360's time and date setting to the 11/15/2005 by following the below given steps.
·Press the Xbox Guide button on the controller to enter the Dashboard.
·Sign out of Xbox Live by pressing the X button.
·Select the System blade.
·Select Console Settings and press the A button.
·Select Clock and press the A button.
·Change the date to 11/15/2005 and press the A button to accept.
Combined, these steps may be able to refresh your console's connection to Xbox Live and resolve most, if not all of your connectivity issues.
Another thing you can do is to check the ports for Xbox Live. Connection issues typically are caused by one or more ports being blocked by a firewall, router, or even your Internet Service Provider to help maintain security. These ports are the doorways used to send and receive information between your computer and the server. First, try to bypass your router (if you have one) and see if the game can connect. If it does, then it means that the router itself may be blocking the needed ports for the game. If you are still unable to connect, the ports may be blocked directly by your Internet Service Provider.
The ports for Xbox Live are below. You may have to configure your router/firewall to have the game's ports open in order to connect to the servers properly. If you do not know how to configure your router, you can contact the manufacturer of the router for proper instructions. If you need to contact your ISP regarding these ports, make sure that they are open for both incoming and outgoing directions:
UDP Ports: 88 & 3074
TCP Port: 3074
I hope that this will resolve the situation
mattiazanni@gmail.com: have already do all these steps...
mattiazanni@gmail.com:
mattiazanni@gmail.com: * Unknown Host * 10.0.0.2 1 1ms 1ms 0% 231 / 231 1ms / 1ms
* Unknown Host * 151.6.142.72 2 27ms 37ms 0% 229 / 231 25ms / 305ms
* Unknown Host * 151.6.56.14 3 26ms 28ms 0% 231 / 231 25ms / 142ms
* Unknown Host * 151.6.56.45 4 27ms 28ms 0% 231 / 231 25ms / 154ms
MIOT-TO2-MILO-B02-ge4-2-1.wind.it 151.6.7.41 5 37ms 37ms 0% 231 / 231 31ms / 193ms
* Unknown Host * 212.245.228.62 6 32ms 38ms 0% 229 / 231 31ms / 133ms
* Unknown Host * 213.192.238.1 7 49ms 52ms 0% 230 / 231 48ms / 166ms
xe-11-3-0-xcr1.par.cw.net 195.2.9.237 8 49ms 57ms 0% 230 / 231 48ms / 998ms
xe-11-2-0-xcr1.prp.cw.net 195.2.9.57 9 49ms 54ms 0% 231 / 231 48ms / 192ms
xe-7-1-0-xcr1.ash.cw.net 195.2.25.193 10 135ms 135ms 1% 228 / 231 126ms / 339ms
Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 11 129ms 100% 0 / 230
* Unknown Host * 159.153.224.222 12 130ms 132ms 0% 228 / 230 128ms / 214ms
fert07-eqx-iad.ea.com 159.153.224.230 13 128ms 139ms 1% 227 / 230 127ms / 483ms
meav5-pub.pt.iad.ea.com 159.153.226.105 14 130ms 133ms 0% 229 / 230 129ms / 497ms
mattiazanni@gmail.com: this is the log of uotrace to easo.ea.com
Patrick: This issue might be caused if one of you is using a router and the other person is not. I would request you and your friend to bypass the router and try connecting online. You both should be able to connect and play online.
mattiazanni@gmail.com: can you know why at Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 11 129ms 100% 0 / 230
the are a packet loss?
mattiazanni@gmail.com: 100% packet loss
Patrick: That's why I am suggesting to bypass your router
mattiazanni@gmail.com: i can't understand
mattiazanni@gmail.com: how can i bypass router?
Patrick: Means try to connect your router on another xbox
mattiazanni@gmail.com: sorry but i don't understand
mattiazanni@gmail.com: ah, ok
Patrick:
mattiazanni@gmail.com: so the problem can be my xbox
mattiazanni@gmail.com: or my router?
Patrick: may be with your router
mattiazanni@gmail.com: .... seem that other italian players have the same problem and all have the same log in uotrace
mattiazanni@gmail.com: and all have wind infostrada as adsl providers...
Patrick: I am sorry. But the problem you are facing with your game is now getting complicated. For the further investigation of this issue I need to forward your problem to my senior level of support. So that you will able to get the better solution for this. Our senior level of support will provide you respond via email with in the 24 hours. Is it ok?
mattiazanni@gmail.com: nice
mattiazanni@gmail.com: so i wait a response in my mail?
mattiazanni@gmail.com: or i've to make a question in the support site?
mattiazanni@gmail.com: opening a ticket?
Patrick: No you do not need to open ticket. You will get the response via email
mattiazanni@gmail.com: ok, thank you very much
mattiazanni@gmail.com: have a nice day
mattiazanni@gmail.com: bye
STOP
If I use uotrace from another adsl italian connection is all ok, there is no packet loss but there is not the
"Eth1-7.edge03.abn-iad.ea.com" server
Why at Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 11 129ms 100% 0 / 230
the are a packet loss? 100% packet loss
maybe the issue is in this point?
Thanks in advance for your reply
attach a session chat with your tech with my problem (not only my, try to google "ea server wind infostrada" and see that other italian players have the same problem....)
there is already a post on your forum ..... (http://forum.ea.com/uk/posts/list/0/28677.page)
THE CHAT:
Patrick: Hi, my name is Patrick. How may I help you?
mattiazanni@gmail.com: hi patrick my name is mattia and i'm an italian player of fifa 2011 on xbox360
mattiazanni@gmail.com: i've a question about online gaming
Patrick: Yes please
mattiazanni@gmail.com: the problem is with my italian internet provider (WIND INFOSTRADA). It seem that me and other players in italy with wind infostrava have issues with online gaming on any platform
mattiazanni@gmail.com: but only with fifa11
mattiazanni@gmail.com: i've already used uotrace and have a log file
mattiazanni@gmail.com: everytime we play online we disconnect from ea server
mattiazanni@gmail.com: after 2 minutes, 5 minutes or 7 minutes
Patrick: Not being able to connect to an online game can be caused by several things. Firewalls, modems, and routers can all be variables in connecting to servers.
# First, be sure you have an active internet connection prior to launching the game.
-For example, if you have AOL be sure to connect to AOL and get the “Welcome” before you launch the game.
# Firewalls and Routers can also cause this issue. Hardware Routers/Firewall should enable ports as well as disable the Default Firewall if you’re running Windows XP.
1. XP Service Pack 2 instructions on turning of the Windows Firewall. (Link : http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=9480 )
2. You need to enable port 12203 on your router, and DMZ hosting. This should allow you to view games online.
Allow UDP Ports 12203-12218
Allow UDP Port 12300
Allow UDP Ports: 12203-12218
Allow UDP 22000 (This is only for LAN)
Allow UDP range 23000-23009
# GameSpy Master Server UDP Heartbeat: Allow UDP Port 27900
# GameSpy Master Server List Request: Allow TCP Port 28900
Hopefully these suggestions will be of service to you. In addition you may need to open the ports listed in the Working Around the Firewall / Proxy section of the GameSpy page (Link : http://www.gamespyarcade.com/support/firewalls.shtml )
mattiazanni@gmail.com: ok, i'll try to open these ports on router
Patrick: ok
mattiazanni@gmail.com: but i don't have strict nat on xbox360, is already open. Do i need to open really those ports?
Patrick: Please wait i will provide you another steps for XBOX
mattiazanni@gmail.com: thanks
Patrick:
Prior to this issue beginning, were you able to play online? And was there any change to your online setup? That may shed some light on what is causing this difficulty.
I would also request you to refresh your online connectivity through Xbox Live. The first thing you can do is to powercycle your modem. This is done by unplugging your modem from the power supply and letting it rest for about 10 to 15 minutes and then plugging it back in. During this time, you can reset your Xbox 360's time and date setting to the 11/15/2005 by following the below given steps.
·Press the Xbox Guide button on the controller to enter the Dashboard.
·Sign out of Xbox Live by pressing the X button.
·Select the System blade.
·Select Console Settings and press the A button.
·Select Clock and press the A button.
·Change the date to 11/15/2005 and press the A button to accept.
Combined, these steps may be able to refresh your console's connection to Xbox Live and resolve most, if not all of your connectivity issues.
Another thing you can do is to check the ports for Xbox Live. Connection issues typically are caused by one or more ports being blocked by a firewall, router, or even your Internet Service Provider to help maintain security. These ports are the doorways used to send and receive information between your computer and the server. First, try to bypass your router (if you have one) and see if the game can connect. If it does, then it means that the router itself may be blocking the needed ports for the game. If you are still unable to connect, the ports may be blocked directly by your Internet Service Provider.
The ports for Xbox Live are below. You may have to configure your router/firewall to have the game's ports open in order to connect to the servers properly. If you do not know how to configure your router, you can contact the manufacturer of the router for proper instructions. If you need to contact your ISP regarding these ports, make sure that they are open for both incoming and outgoing directions:
UDP Ports: 88 & 3074
TCP Port: 3074
I hope that this will resolve the situation
mattiazanni@gmail.com: have already do all these steps...
mattiazanni@gmail.com:
mattiazanni@gmail.com: * Unknown Host * 10.0.0.2 1 1ms 1ms 0% 231 / 231 1ms / 1ms
* Unknown Host * 151.6.142.72 2 27ms 37ms 0% 229 / 231 25ms / 305ms
* Unknown Host * 151.6.56.14 3 26ms 28ms 0% 231 / 231 25ms / 142ms
* Unknown Host * 151.6.56.45 4 27ms 28ms 0% 231 / 231 25ms / 154ms
MIOT-TO2-MILO-B02-ge4-2-1.wind.it 151.6.7.41 5 37ms 37ms 0% 231 / 231 31ms / 193ms
* Unknown Host * 212.245.228.62 6 32ms 38ms 0% 229 / 231 31ms / 133ms
* Unknown Host * 213.192.238.1 7 49ms 52ms 0% 230 / 231 48ms / 166ms
xe-11-3-0-xcr1.par.cw.net 195.2.9.237 8 49ms 57ms 0% 230 / 231 48ms / 998ms
xe-11-2-0-xcr1.prp.cw.net 195.2.9.57 9 49ms 54ms 0% 231 / 231 48ms / 192ms
xe-7-1-0-xcr1.ash.cw.net 195.2.25.193 10 135ms 135ms 1% 228 / 231 126ms / 339ms
Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 11 129ms 100% 0 / 230
* Unknown Host * 159.153.224.222 12 130ms 132ms 0% 228 / 230 128ms / 214ms
fert07-eqx-iad.ea.com 159.153.224.230 13 128ms 139ms 1% 227 / 230 127ms / 483ms
meav5-pub.pt.iad.ea.com 159.153.226.105 14 130ms 133ms 0% 229 / 230 129ms / 497ms
mattiazanni@gmail.com: this is the log of uotrace to easo.ea.com
Patrick: This issue might be caused if one of you is using a router and the other person is not. I would request you and your friend to bypass the router and try connecting online. You both should be able to connect and play online.
mattiazanni@gmail.com: can you know why at Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 11 129ms 100% 0 / 230
the are a packet loss?
mattiazanni@gmail.com: 100% packet loss
Patrick: That's why I am suggesting to bypass your router
mattiazanni@gmail.com: i can't understand
mattiazanni@gmail.com: how can i bypass router?
Patrick: Means try to connect your router on another xbox
mattiazanni@gmail.com: sorry but i don't understand
mattiazanni@gmail.com: ah, ok
Patrick:
mattiazanni@gmail.com: so the problem can be my xbox
mattiazanni@gmail.com: or my router?
Patrick: may be with your router
mattiazanni@gmail.com: .... seem that other italian players have the same problem and all have the same log in uotrace
mattiazanni@gmail.com: and all have wind infostrada as adsl providers...
Patrick: I am sorry. But the problem you are facing with your game is now getting complicated. For the further investigation of this issue I need to forward your problem to my senior level of support. So that you will able to get the better solution for this. Our senior level of support will provide you respond via email with in the 24 hours. Is it ok?
mattiazanni@gmail.com: nice
mattiazanni@gmail.com: so i wait a response in my mail?
mattiazanni@gmail.com: or i've to make a question in the support site?
mattiazanni@gmail.com: opening a ticket?
Patrick: No you do not need to open ticket. You will get the response via email
mattiazanni@gmail.com: ok, thank you very much
mattiazanni@gmail.com: have a nice day
mattiazanni@gmail.com: bye
STOP
If I use uotrace from another adsl italian connection is all ok, there is no packet loss but there is not the
"Eth1-7.edge03.abn-iad.ea.com" server
Why at Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 11 129ms 100% 0 / 230
the are a packet loss? 100% packet loss
maybe the issue is in this point?
Thanks in advance for your reply
(ho 41 anni ma sono un'appassionato da sempre del gaming online dei giochi di calcio 
).
, posso solamente augurarvi di trovare le migliori combinazioni :idea: per il vostro router......buona fortuna !! 